Welcome to the new year! Early January is always a good time to visit your goals and dreams and put some plans in place for the year ahead. As the management team of Carpenter Realty our resolutions for 2019 are to stay firmly on the track we have set ourselves on, continuing to invest in our community and our team to make a real difference in our little corner of the shore.
2018 was an incredible year of growth for us and required us all to dig deep and refine what our core values and goals are. We realised that the heart of our business is something we have coined ‘Carpenter Care’, a phrase that embodies our philosophy of focusing on providing the highest level of service at all times. Our aim is to always be the best, not the biggest, and this is where you will find our main point of difference.
What does it mean for you? Essentially it means if you’re thinking of selling or even if you are just looking for great property advice you have the very best real estate service providers in the industry available to you. We pour huge amounts of time and resources into our team members so they can care for your property needs like no other, and the results are speaking for themselves.
Our customer satisfaction score, which we gauge using the international NPS method, sits at 92. To put this is perspective, Ray White agents globally have a score of 79. The industry average is -41. In fact our NPS score rates higher than Apple, Netflix and Uber! Our sales results equally impressive, with a recent survey of Trade Me property listings showing that Carpenter Realty campaigns have the least days on market than any other company. We get great results and we get them fast!
Meanwhile summer is humming along nicely and spoiling us all with long days and balmy weather. When the sun is out so are the buyers so if you’re thinking of selling now is a great time to get in contact with your friendly Carpenter Realty salesperson for a free property appraisal.
Wishing you and your family a happy, healthy and prosperous year ahead,
Glenn Carpenter, Bernice Carpenter and Lauren Davies.